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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Denis Aragon

September 1, 2026

5  out of  5
rating by Denis Aragon
"I cannot say enough good things about Colton Bickle and the exceptional service he provided. I recently experienced a very stressful insurance situation, and Colton went above and beyond to help me get through it and work toward a resolution.

From the beginning, Colton took the time to listen to my concerns and keep me informed throughout the process. He showed genuine care, patience, professionalism, and dedication.

What stood out the most was how much effort Colton put into helping resolve my situation. He truly went the extra mile, and I’m extremely grateful for his commitment and personal attention.

Colton is an outstanding insurance agent and a great representative of State Farm. His professionalism and willingness to advocate for his customer are exactly what you hope for when dealing with an issue

Thank you, Colton, for everything you did."
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D. Collins

August 26, 2026

5  out of  5
rating by D. Collins
"Matei was just awesome and informative. I’m relieved and impressed with how smooth and seamless adding a vehicle to my policy was. Thank you!"
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sheerika lacy

August 19, 2026

5  out of  5
rating by sheerika lacy
"Steven was very friendly, helpful, and reached back out to me in a timely manner! 10/10 recommend!"
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Patrick Hogan

August 17, 2026

5  out of  5
rating by Patrick Hogan
"I contacted Colton because he was my first choice in trying to find home insurance. I worked with him and Stephen, and they were awesome, but here is the best part - they actually laid out all the options so honestly that, unfortunately, I went with another option. I say unfortunately because I REALLY wanted to do business with them. That said, what an incredible quality - being so thorough and fair with me as a customer that even though I didn't end up with one of their products, they now have a loyal customer for life. If you want trustworthy people in insurance, this should be your first stop."
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Christy Worthington

August 12, 2026

5  out of  5
rating by Christy Worthington
"Great customer service!"
We responded:
"Thank you!!"
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Kaela Pope

August 3, 2026

5  out of  5
rating by Kaela Pope
"The best!! They made the process so easy and found me the best rates for my needs! They were there anytime i had questions and were very prompt with helping me out! Highly recommend!"
We responded:
"Thank you for the reviews!"
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Jessica Fernandez

July 10, 2026

5  out of  5
rating by Jessica Fernandez
"I have had this insurance agency for the last 20+ years and have always felt supported and offered the best deal."
We responded:
"Thank you for the review!"
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Princes Anierdes

June 30, 2026

5  out of  5
rating by Princes Anierdes
"Answered every questions my brother had when he applied for auto and life insurance."
We responded:
"Thanks for the review!!"
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Elizabeth Smith

June 15, 2026

5  out of  5
rating by Elizabeth Smith
"Colton has not been my insurance agent for very long, but he has taken the time to learn what my needs are as his client, going above and beyond to ensure I have the best rates, coverage, and service for my budget."
We responded:
"Thank you for your kind words and support. We are grateful for the opportunity to assist you and are committed to providing personalized guidance and exceptional service. We look forward to helping you achieve your goals for years to come."
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Salvador Vences

June 14, 2026

5  out of  5
rating by Salvador Vences
"Best agency in Napa. Do yourself a favor and get your life insurance and retirement plan ready sooner rather than later."
We responded:
"Thank you for your review! It was a pleasure discussing your financial goals and helping you explore options for the future. We appreciate the trust you’ve placed in us and look forward to being a resource for your investment and financial planning needs."
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B & B

June 11, 2026

5  out of  5
rating by B & B
"Awesome local State Farm office in Napa. I like having my insurance policies all in one place as much as I can. Until recently, like most people probably, I had no idea that I could roll over my old 401k from a previous job into a retirement account with my State Farm agent. I didn’t know that even existed with State Farm and regret not doing this sooner. I love that SF can allow me to have my life insurance, annuity, and also let me roll over the old account I forgot about into a new one that I can actively invest into again. A lot of insurance companies just take your money - these guys will also help you make money. Like I said, awesome."
We responded:
"We sincerely appreciate your review and your business. It means a great deal to us when clients take the time to share their experience. Thank you for being a valued part of our community."
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Matt Camuso

June 11, 2026

5  out of  5
rating by Matt Camuso
"Been with State Farm for a while and always been pleased with the service and rates. Any time I ever needed anything done it was always handled quickly and easily. Been working with my agent Matei (“Matt”) for years and when I found out he moved to another agency I went through the extra effort to request having my policies transferred to him. That’s the level of professional relationship that barely exists anymore and what makes State Farm different. Thanks Matei and thanks Colton! Much appreciated"
We responded:
"We are grateful for your support and kind review. It was a pleasure working with you, and we appreciate you taking the time to share your experience with others."
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Desiree Durner

June 11, 2026

5  out of  5
rating by Desiree Durner
"I had an outstanding experience working with Matei at State Farm. He took the time to understand all of my insurance needs, answered every question thoroughly, and made the entire process simple and stress free. Most importantly, he found me an amazing deal that provided great coverage while saving me money.
Matei was professional, knowledgeable, responsive, and genuinely cared about helping me find the best option for my situation. It's rare to find someone who combines excellent customer service with such attention to detail.
If you're looking for an insurance agent who will go above and beyond for you, I highly recommend Matei. Thank you for the exceptional service!"
We responded:
"Thank you for your review and for allowing us the opportunity to serve you. We appreciate your feedback and are committed to providing the highest level of service to all of our clients."
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L C

June 10, 2026

5  out of  5
rating by L C
"Such a great agency! Very responsive and attentive staff with outstanding service every time I call. Spoke with Matei today and he was a pleasure to talk to. Thank you for your help!"
We responded:
"Thank you for your review! We value every customer relationship and are thankful you chose to work with us. Your feedback means a lot, and we look forward to serving you again."
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Dylan Adams

May 29, 2026

5  out of  5
rating by Dylan Adams
"I’ve had nothing but great experiences with Colton and his team! Super knowledgeable and great to communicate with!"
We responded:
"We appreciate your kind words and your trust in our team. Providing excellent service is always our goal, and we’re happy to hear you had a positive experience. Thank you for your feedback!"
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RunNride

May 28, 2026

5  out of  5
rating by RunNride
"Steven was very helpful and understood all my needs. Super professional!"
We responded:
"Thank you for taking the time to leave us a review. We truly appreciate your support and are grateful for the opportunity to assist you. We look forward to helping you again in the future!"
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Jim Smith

May 20, 2026

5  out of  5
rating by Jim Smith
"Had the pleasure of working with Samantha at the office this morning. Very kind, very helpful and very efficient really appreciated the attention that she gave to the issues that I was dealing with at the time. AAA PLUS SERVICE"
We responded:
"AAA Service is what we strive for thank you!!!"
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Lynne Hobaugh

May 15, 2026

5  out of  5
rating by Lynne Hobaugh
"Colton and the staff have been very helpful and professional. I recommend them!"
We responded:
"Thank you Lynne! I appreciate your trust in our agency with all of your insurance and financial needs!"
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Indira Vita Ariesia

May 14, 2026

5  out of  5
rating by Indira Vita Ariesia
"Steven was able to give me great advice."
We responded:
"Indira, it was a pleasure to hear Steven’s professionalism shined and he was able to assist you! "
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Francesca Kirkpatrick

May 8, 2026

5  out of  5
rating by Francesca Kirkpatrick
"This State Farm office is tops for customer service. Whenever I call them for support with anything they go out of their way to get me what I need. That feels rare in the world anymore. I wouldn’t hesitate to use Colton and his crew for your insurance needs."
We responded:
"Francesca! I appreciate the lovely review! We pride ourselves in exceptional service! Thank you!!"
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Mark Richter

May 8, 2026

5  out of  5
rating by Mark Richter
"Clear open communication on all our insurance needs
A pleasure to work with
Mark r"
We responded:
"Thank you Mark! It has been and always will be a pleasure to serve you!"
Profile photo of Patrick Shansoff

Patrick Shansoff

May 7, 2026

5  out of  5
rating by Patrick Shansoff
"I’ve had a great experience working with Colton Bickle and his State Farm team. From the beginning, they’ve been professional, responsive, and genuinely helpful whenever I’ve needed assistance. Colton takes the time to explain everything clearly and makes the insurance process much less stressful and confusing.

What really stood out to me was the level of customer service. I never felt rushed or pressured, and it’s obvious that they truly care about their clients and making sure they’re properly covered. Communication has always been quick and reliable, whether by phone, text, or email.

It’s hard to find businesses that consistently provide this level of professionalism and personal attention anymore. I highly recommend Colton Bickle to anyone looking for an insurance agent who is knowledgeable, trustworthy, and easy to work with. Definitely a five-star experience."
We responded:
"Thank you for the review! We are happy you enjoy our prideful service on explaining and being honest about what we have to offer!"
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S Bickle

April 30, 2026

5  out of  5
rating by S Bickle
"I am so glad I trusted Colton to be my insurance agent! He is knowledgeable and answers every question I have right away. The agency staff is also wonderful. I truly feel Colton and his team value me as a customer!"
We responded:
"It's fantastic to hear that you're happy with the service we've been providing. We're all about making sure you feel valued and well-informed, so it's great to know we're hitting the mark for you. Thanks for trusting us with your insurance needs!"
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Neil Cetrangolo

February 17, 2026

5  out of  5
rating by Neil Cetrangolo
"Great people, amazing service. Highly recommend!!"
We responded:
"I'm really happy to hear that you had a great experience with us, Neil! Our team strives to provide top-notch service, and it's fantastic to know we hit the mark for you. Thanks for recommending us and putting your trust in us for your insurance needs!"
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Janet Rude

February 17, 2026

5  out of  5
rating by Janet Rude
"Colton Bickle has recently taken over as the agent of our State Farm office in Napa following the sad loss of life to our previous agent whom we had loved. Although we haven’t yet met Colton Bickle, I have to say that Samantha and the other ladies in our State Farm office have always taken fabulous care of our account, both before and following the loss of our previous agent. I hope to meet our new agent, Colton Bickle, sometime soon, yet feel confident that our insurance needs continue to be well-handled."
We responded:
"I appreciate you sharing your experience, Janet. I'm grateful to have such a dedicated team like Samantha and the rest of the crew here to continue providing the excellent service you've come to expect. I look forward to the opportunity to meet you in person soon and continue supporting your insurance needs with the same care and commitment."