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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Smith

June 15, 2026

5  out of  5
rating by Elizabeth Smith
"Colton has not been my insurance agent for very long, but he has taken the time to learn what my needs are as his client, going above and beyond to ensure I have the best rates, coverage, and service for my budget."
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Salvador Vences

June 14, 2026

5  out of  5
rating by Salvador Vences
"Best agency in Napa. Do yourself a favor and get your life insurance and retirement plan ready sooner rather than later."
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B & B

June 11, 2026

5  out of  5
rating by B & B
"Awesome local State Farm office in Napa. I like having my insurance policies all in one place as much as I can. Until recently, like most people probably, I had no idea that I could roll over my old 401k from a previous job into a retirement account with my State Farm agent. I didn’t know that even existed with State Farm and regret not doing this sooner. I love that SF can allow me to have my life insurance, annuity, and also let me roll over the old account I forgot about into a new one that I can actively invest into again. A lot of insurance companies just take your money - these guys will also help you make money. Like I said, awesome."
We responded:
"We sincerely appreciate your review and your business. It means a great deal to us when clients take the time to share their experience. Thank you for being a valued part of our community."
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Matt Camuso

June 11, 2026

5  out of  5
rating by Matt Camuso
"Been with State Farm for a while and always been pleased with the service and rates. Any time I ever needed anything done it was always handled quickly and easily. Been working with my agent Matei (“Matt”) for years and when I found out he moved to another agency I went through the extra effort to request having my policies transferred to him. That’s the level of professional relationship that barely exists anymore and what makes State Farm different. Thanks Matei and thanks Colton! Much appreciated"
We responded:
"We are grateful for your support and kind review. It was a pleasure working with you, and we appreciate you taking the time to share your experience with others."
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Desiree Durner

June 11, 2026

5  out of  5
rating by Desiree Durner
"I had an outstanding experience working with Matei at State Farm. He took the time to understand all of my insurance needs, answered every question thoroughly, and made the entire process simple and stress free. Most importantly, he found me an amazing deal that provided great coverage while saving me money. Matei was professional, knowledgeable, responsive, and genuinely cared about helping me find the best option for my situation. It's rare to find someone who combines excellent customer service with such attention to detail. If you're looking for an insurance agent who will go above and beyond for you, I highly recommend Matei. Thank you for the exceptional service!"
We responded:
"Thank you for your review and for allowing us the opportunity to serve you. We appreciate your feedback and are committed to providing the highest level of service to all of our clients."
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L C

June 10, 2026

5  out of  5
rating by L C
"Such a great agency! Very responsive and attentive staff with outstanding service every time I call. Spoke with Matei today and he was a pleasure to talk to. Thank you for your help!"
We responded:
"Thank you for your review! We value every customer relationship and are thankful you chose to work with us. Your feedback means a lot, and we look forward to serving you again."
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Dylan Adams

May 29, 2026

5  out of  5
rating by Dylan Adams
"I’ve had nothing but great experiences with Colton and his team! Super knowledgeable and great to communicate with!"
We responded:
"We appreciate your kind words and your trust in our team. Providing excellent service is always our goal, and we’re happy to hear you had a positive experience. Thank you for your feedback!"
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RunNride

May 28, 2026

5  out of  5
rating by RunNride
"Steven was very helpful and understood all my needs. Super professional!"
We responded:
"Thank you for taking the time to leave us a review. We truly appreciate your support and are grateful for the opportunity to assist you. We look forward to helping you again in the future!"
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Jim Smith

May 20, 2026

5  out of  5
rating by Jim Smith
"Had the pleasure of working with Samantha at the office this morning. Very kind, very helpful and very efficient really appreciated the attention that she gave to the issues that I was dealing with at the time. AAA PLUS SERVICE"
We responded:
"AAA Service is what we strive for thank you!!!"
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Lynne Hobaugh

May 15, 2026

5  out of  5
rating by Lynne Hobaugh
"Colton and the staff have been very helpful and professional. I recommend them!"
We responded:
"Thank you Lynne! I appreciate your trust in our agency with all of your insurance and financial needs!"
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Indira Vita Ariesia

May 14, 2026

5  out of  5
rating by Indira Vita Ariesia
"Steven was able to give me great advice."
We responded:
"Indira, it was a pleasure to hear Steven’s professionalism shined and he was able to assist you! "
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Francesca Kirkpatrick

May 8, 2026

5  out of  5
rating by Francesca Kirkpatrick
"This State Farm office is tops for customer service. Whenever I call them for support with anything they go out of their way to get me what I need. That feels rare in the world anymore. I wouldn’t hesitate to use Colton and his crew for your insurance needs."
We responded:
"Francesca! I appreciate the lovely review! We pride ourselves in exceptional service! Thank you!!"
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Mark Richter

May 8, 2026

5  out of  5
rating by Mark Richter
"Clear open communication on all our insurance needs A pleasure to work with Mark r"
We responded:
"Thank you Mark! It has been and always will be a pleasure to serve you!"
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Patrick Shansoff

May 7, 2026

5  out of  5
rating by Patrick Shansoff
"I’ve had a great experience working with Colton Bickle and his State Farm team. From the beginning, they’ve been professional, responsive, and genuinely helpful whenever I’ve needed assistance. Colton takes the time to explain everything clearly and makes the insurance process much less stressful and confusing. What really stood out to me was the level of customer service. I never felt rushed or pressured, and it’s obvious that they truly care about their clients and making sure they’re properly covered. Communication has always been quick and reliable, whether by phone, text, or email. It’s hard to find businesses that consistently provide this level of professionalism and personal attention anymore. I highly recommend Colton Bickle to anyone looking for an insurance agent who is knowledgeable, trustworthy, and easy to work with. Definitely a five-star experience."
We responded:
"Thank you for the review! We are happy you enjoy our prideful service on explaining and being honest about what we have to offer!"
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S Bickle

April 30, 2026

5  out of  5
rating by S Bickle
"I am so glad I trusted Colton to be my insurance agent! He is knowledgeable and answers every question I have right away. The agency staff is also wonderful. I truly feel Colton and his team value me as a customer!"
We responded:
"It's fantastic to hear that you're happy with the service we've been providing. We're all about making sure you feel valued and well-informed, so it's great to know we're hitting the mark for you. Thanks for trusting us with your insurance needs!"
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Neil Cetrangolo

February 17, 2026

5  out of  5
rating by Neil Cetrangolo
"Great people, amazing service. Highly recommend!!"
We responded:
"I'm really happy to hear that you had a great experience with us, Neil! Our team strives to provide top-notch service, and it's fantastic to know we hit the mark for you. Thanks for recommending us and putting your trust in us for your insurance needs!"
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Janet Rude

February 17, 2026

5  out of  5
rating by Janet Rude
"Colton Bickle has recently taken over as the agent of our State Farm office in Napa following the sad loss of life to our previous agent whom we had loved. Although we haven’t yet met Colton Bickle, I have to say that Samantha and the other ladies in our State Farm office have always taken fabulous care of our account, both before and following the loss of our previous agent. I hope to meet our new agent, Colton Bickle, sometime soon, yet feel confident that our insurance needs continue to be well-handled."
We responded:
"I appreciate you sharing your experience, Janet. I'm grateful to have such a dedicated team like Samantha and the rest of the crew here to continue providing the excellent service you've come to expect. I look forward to the opportunity to meet you in person soon and continue supporting your insurance needs with the same care and commitment."
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Elizabeth Glenn-O’Dell

February 11, 2026

5  out of  5
rating by Elizabeth Glenn-O’Dell
"The entire staff is customer service oriented. Great follow up!"
We responded:
"I'm really glad to hear that you had a positive experience with our team, Elizabeth. We always strive to ensure our customers feel supported and valued, so it’s wonderful to know our follow-up made a difference for you. We appreciate your trust in us for your insurance needs!"
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Christian flynn

February 10, 2026

5  out of  5
rating by Christian flynn
"We really appreciate State Farm's coverage, especially in these times, and Colton has reached out with straight forward communication. Thanks again."
We responded:
"I'm really glad to hear that you're happy with our coverage and communication, Christian, we strive to make things as clear and straightforward as possible. We are grateful for your trust in us for your insurance needs!"
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Dave Emerson

February 9, 2026

5  out of  5
rating by Dave Emerson
"Very customer Oriented, Very eager to take care of any customer's issues, I highly recommend them"
We responded:
"I'm thrilled to hear that you had such a positive experience with us, Dave! Taking care of our customers' needs is what we're all about, and it's great to know that our efforts made a difference for you. Your recommendation and trust in us for your insurance needs means a lot."
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Chris Canevari

February 4, 2026

5  out of  5
rating by Chris Canevari
"Responsive attention from one's insurance agent is super important. I really appreciate the prompt and caring attention that I receive from Colton and his team. So happy to work with this State Farm office! Thank you!"
We responded:
"It's great to hear that you've had such a positive experience with our team! We always strive to provide prompt and caring attention because we know how important it is to you. We're thrilled to have the opportunity to work with you and appreciate your trust in our State Farm office."
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Edgar Bennett

February 4, 2026

5  out of  5
rating by Edgar Bennett
"Needed help with important documents several of which needed to be transmitted to members of the State Farm team. The task was graciously accomplished in a minimal amount of time. I felt at all times like a valued client. I really appreciated the ease with which service was provided. Thank you Colton Bickle."
We responded:
"I'm really glad to hear that you felt valued and well taken care of during your recent experience with us, Edgar. It's our goal to make things as seamless and efficient as possible for our customers, and I'm happy that we were able to assist with your important documents quickly. Thanks for trusting us our State Farm office with your insurance needs!"
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Krishna

January 26, 2026

5  out of  5
rating by Krishna
"Colton is fantastic and trustworthy! Easy to work with and personable. Information was timely and accurate with full explanation!"
We responded:
"I'm really glad to hear that you had a positive experience, Krish! It means a lot to know that you found the information timely and explanations clear. I strive to make the insurance process as smooth as possible. Thanks for choosing us!"
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Davit Sulam

January 13, 2026

5  out of  5
rating by Davit Sulam
"We’ve been State Farm clients for more than 20 years. We are very pleased with our service from this office. Samantha and Angela are always professional & very helpful. It’s refreshing to get great customer service, give them a call you’ll be glad you did."
We responded:
"I'm thrilled to know that you've been happy with our service for over 20 years, Davit. Samantha and Angela are indeed gems, and I'm proud to have them on our team. Thanks for your continued trust in us!"
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Adam Bragg

January 8, 2026

5  out of  5
rating by Adam Bragg
"Gratefully patient with all my questions and saved me a good amount of money with the precise coverage I wanted."
We responded:
"I’m really glad to hear that we could help you out with your coverage and save you some money too, Adam! Answering questions is a big part of what we do, so it's great to know you felt supported throughout the process. We are grateful for your trust in us for your insurance needs!"